61 pages • 2 hours read
Will GuidaraUnreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Nonfiction | Book | Adult | Published in 2022A modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
Before You Read
Super Short Summary
Unreasonable Hospitality by Will Guidara chronicles the transformation of Eleven Madison Park (EMP) from a moderately respected New York City restaurant to the world's top restaurant. Through personal anecdotes and practical insights, Guidara emphasizes the profound impact of exceeding expectations in hospitality, outlining a blueprint for achieving excellence by focusing on guest experience, team communication, and attention to detail.
Reviews & Readership
Review Roundup
Unreasonable Hospitality by Will Guidara has been praised for its insightful look into the power of exceptional service in the hospitality industry. Reviewers commend its engaging storytelling and practical advice. However, some felt it occasionally became repetitive and overly idealistic. Overall, it's a valuable read for professionals eager to elevate their customer service.
Who Should Read Unreasonable Hospitality?
A reader who would enjoy Unreasonable Hospitality by Will Guidara is passionate about the hospitality industry, leadership, and personal growth. Similar to fans of Danny Meyer's Setting the Table and Robert Greene's Mastery, they appreciate insights into creating exceptional customer experiences and innovative management techniques.